H.I.S. Canada

Pocket WiFi Rental Japan & America

What is “Pocket WiFi”?
It is a portable mobile device that allows you to connect to the Internet on your Smartphone, tablets and computers.
No more hassle like switching the SIM card on your phone, or connecting the lap top to the Internet with a wired LAN!
It cannot get any easier to connect to the Internet!


For Usage Within Japan
Package Content Wifi Router with charger
Tour Code WIFIJP-YVR WIFI-EASYGO WIFI-XCOM WIFI-JUSTJAPAN
Location of Pick-up H.I.S. Vancouver Branch
OR
H.I.S. Toronto Branch
Designated airports in Japan
OR
Designated tourist information centers
Designated airports in Japan Hotels in Japan
Fee
(1 Day)
C$10 C$7 (3-4 Days)
C$6 (More than 5 Days)
780YEN C$9
(More than 6 Days)
Insurance
(1 Day)
Included C$2 300YEN C$2
Book Book
Book
Book
Book


For Usage Within the U.S.A.
Package Content Wifi Router with charger
Tour Code WIFIUS-YVR
Location of Pick-up H.I.S. Vancouver Branch
OR
H.I.S. Toronto Branch
Fee (1 Day) C$15
Insurance Included
Book Book

Please let us know which Wifi plan you would like to join by including the "Tour Code" when you make a reservation..


NOTE: Rental fee is charged starting from the first day of usage or the day you enter Japan.



Advantages of Pocket WiFi Rental

● All-You-Can-Surf-on-the-Internet!
● Hassle-free and user-friendly set-ups!
● You can connect up to 5-10 devices at the same time with one WiFi Router!


This Wifi Rental Plan is PERFECT for…

● People who plan to use the hotel’s Wifi
⇒ but the hotel only offers free Wifi in the lobby (and may charge you for Wifi usage in the room!), or the reception is so bad that it is almost impossible to use the Internet …

● People who plan to use free Wifi at coffee shops or public facilities
⇒ It is likely that you will run into problems such as not being able to find a Wifi hotspot when you want to connect to the Internet, or you will be asked for your e-mail address and personal information to access for free.

● If you can’t use your phone locally in Japan, how are you going to stay in touch with your friends?
⇒ If you have a router with you, you can contact them through SNS and use your apps anytime and anywhere!

● You have rented a car, but it doesn’t come with a navigation system.
⇒ You can use the navigation apps on your phone through the Internet!


Important Reminder

Tour Code: WIFIJP-YVR/WIFIUS-YVR
  • We only have a limited quantity in stock, therefore, there is a possibility that we cannot fulfill your rental request.
  • In the case of cancellation, there will be NO full refund if you cancel five days prior to the date of your booking.
  • Our routers are specifically and only for usage in Japan and in the U.S.A. They are not suitable for usage in Canada, Hawaii and other places.
  • We do not accept any reservations made by underage users (must be over 19 to apply).
  • Each individual renter may request to rent up to 2 devices in one reservation.
  • Pick-Up
  • Please come to H.I.S. Vancouver Branch or Toronto Branch during its operation hours to pick up the Wifi Router.
  • In the case where you cannot come to pick up your device for some reason, we will not offer a refund.
  • In case of any loss or damage to the device during rental period, we will need to see your credit card (VISA, MASTER, JCB, AMEX, DINERS).
  • If the case where you don’t have a credit card, you must pay a security deposit of CAD $250 in cash. We will return the security deposit in full when you return the device. (※Only if there is no delay of return, no loss, no damage to the device and the device is still perfectly functional.)
  • You may have access to the Internet within the service area in Japan and the U.S.A. (except Hawaii), but it is possible that you may not be able to access the Internet for some reason.
  • Return
  • Please return the device back to H.I.S. office where you picked up the device.
  • In the case where you return the device later than the expected return date, there will be a late charge of CAD $10 per day. The late charge may be paid by credit cards or cash.
  • In the case where you continue to use our service 7 days after the expected return date without notifying us, we will instantly terminate the contract without any notice. You must contact us if you will delay your stay in Japan.


  • Tour Code: WIFI-EASYGO
  • Please pick up the Wifi router at designated airports in Japan or designated tourist information centers.
  • For pick-ups or returns, please visit designated airport or tourist information center during its operation hours.
  • We accept bookings with rental period of at least 3 days or more.
  • In the case of cancellation, there will be a full refund if you cancel 4 days prior to the date of your booking, 50% refund 3 days prior, but no refund on the day of rental.
  • If you fail to return the device by the expected return date, there will be a late charge of 650YEN (per day) starting from the next day of the expected return date.
  • 20, 000YEN will be charged in the case of any damage to or loss of the device if you did not purchase the insurance.
  • Please return Wifi router and all other accessories (e.g. charger, manual, etc.).
  • In the case of late returns or not being able to return the device, please contact the designated return locations.


  • Tour Code: WIFI-XCOM
  • We only accept online bookings for this plan.
  • We only accept payment by credit cards for this plan.
  • Reservation must be made at least 4 days (Japan time) prior to the pick-up date.
  • Please pick up Wifi router at designated airports in Japan.
  • In the case of cancellation after a confirmed booking has been made, there will be a penalty charge of 2100YEN. Please contact us 4 days (Japan time) prior to the date of booking.
  • If you cannot return the device as expected or you need to delay the return, you must contact the return location.
  • If you fail to return the device by the expected return date, there will be a late charge of 2,160YEN (per day) starting from the next day of the expected return date.
  • 40, 000YEN will be charged in the case of any damage to or loss of the device if you did not purchase the insurance.
  • 40, 000YEN will be charged in the case of any damage to or loss of the device if you did not purchase the insurance.
  • Please be aware that there will be no refund in the case of slow connection or suspension of Internet service.


  • Tour Code: WIFI-JUSTJAPAN
  • We will deliver the Wifi Router to your hotel in Japan.
  • We do not deliver to private homes or Airbnb.
  • We accept bookings with rental period of at least 6 days or more.
  • When you make a reservation with us, please ensure you use the exact same name as your hotel booking’s. There is a possibility that the hotel will not accept the package if the names do not match.
  • Please include the date of check-in when you make a reservation with us.
  • If you fail to return the device by the expected return date, there will be a late charge of 700YEN (per day) starting from the next day of the expected return date.
  • 28, 000YEN will be charged in the case of any damage to or loss of the device if you did not purchase the insurance.
  • 1 000YEN will be charged in the case of any damage to or loss of each individual accessory if you did not purchase the insurance.
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